When dealing with Barber Volkswagen Sales and Finance, you should expect:
- To receive quality Volkswagen products and service
- Value in the products and services you purchase
- Honest information when you request it, without delay
- Clear and thorough explanations of all financing/purchasing details
- To receive copies of all documents signed
- Prompt and efficient service with genuine concern for your time
- Courteous and professional treatment at all times
- To be invited to buy or lease without feeling pressured.
- Us to keep our promises to you
Our Finance and Insurance Department has been helping customers into the Volkswagen they want since 1995. Our Marketplace Showroom, featuring the newest models from Volkswagen, offers a warm and friendly atmosphere. Everyone who visits Barber Volkswagen can see and feel the difference. Our customers consistently remind us of their pleasant experience. Maybe that's why Barber Volkswagen has been awarded the #1 ranking among all VW dealers in customer satisfaction.
As your Finance and Insurance Manager, my goal is to exceed your expectations. I respect your valuable time. While I will answer your questions regarding Extended Service Plans, Guaranteed Asset Protection, Car Care Maintenance, Vehicle Theft Recovery Systems, Wheel and Tire Protection and Vehicle Interior/Exterior Protectants, you will never feel pressured to buy them.
I often hear, "this was the easiest buying experience I've ever had." While my entire automotive career has been with Barber, I still find it interesting that many customers endured 4 or 5 hours at another dealership, handed off to a half-dozen "sales people", left waiting for another hour to do paperwork and were finally allowed to drive home after an endless selling process in the F & I department.
I will present only those service and maintenance plans endorsed by Volkswagen of America. You can be assured that the plans offered will be honored at any Volkswagen dealer or ASE certified repair facility.
While the majority of customers will qualify for Volkswagen Credit's low interest rates, I do have access to many avenues for financing your Volkswagen. Should you choose to lease your next Volkswagen, VCI offers the best lease programs and customer incentives in the automotive industry. Who else helps First-time Buyers/Lessee's, Foreign Business Employees, Certified Pre-Owned Preferred Buyers, Recent College Graduate Programs and lots more.
I invite you to visit our Marketplace Showroom. Should your visit lead to a Volkswagen purchase or lease, I promise to make your entire Barber Volkswagen experience pleasant and memorable.
Sincerely,
Steven M. Smith
Finance Manager
Barber Volkswagen
